Product Strategy and Operations Lead

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: This role will serve as the program lead for the margin optimization program, responsible for identifying incremental margin opportunities and ensuring tangible results. The ideal candidate has exceptional analytical and communication skills as well as the desire and ability to drive projects forward by influencing cross-functional leaders

Job Description:

The team:

The Product Strategy and Operations role is part of a high performing team that acts as a central group within the broader Enterprise Payment Service Provider (PSP) product organization at PayPal. It is a highly visible role that supports numerous critical workstreams. The group is focused on strengthening PayPal’s large enterprise platform value proposition and strategy and accelerating profitable growth. The team is relied upon to drive the product strategy, spearhead critical operational processes and act as an oversight body for the broader team leading essential communication and governance routines.

The team works closely with various internal stakeholders including other Product domain leads, Sales and FP&A, and Engineering.

Your way to impact:

The ideal candidate has exceptional analytical and communication skills as well as the desire and ability to drive projects forward by influencing cross-functional leaders

The candidate is:

• Data driven and big picture oriented: enjoys working with data sets to drive insights, put frameworks in place that improve merchant performance with a direct impact to bottom line
• Collaborative: can manage multiple stakeholders all at varying level, specifically Product, Analytics and FP&A to understand, size, convey, and deliver incremental margin opportunities
• Results Oriented: has a natural drive to deliver and “get things done”
• Able to perform in a highly visible role as lead for an E2E cross functional program that directly drives profitable growth and with constant interaction across senior stakeholders and PayPal executives, and is able to manage multiple priorities
• A Storyteller – can easily demonstrate the “so what” from key pieces of information and has excellent communication and presentation skills
• Strong attention to detail – attention to nuisances in executing large scale projects with lots of moving pieces

Your day to day:

• Generate, leverage and execute on insights to empower the broader PSP Organization
• Dive deep into data to identify existing operational inefficiencies that result in incremental margin opportunities
• Partner with product leads to deep dive into their respective remits, accelerate in flight initiatives, and articulate holistic margin-oriented narratives for senior stakeholders
• Collaborate with our analytics organization to develop foundational tools (e.g., dashboards) and instrumentation to identify incremental margin opportunities and track ongoing actuals
• Craft narratives to help surface up the “so what” through developed detailed insights
• Serve as a general thought partner for the general PSP product leadership team
• Illustrate a deep understanding of the payments ecosystem and the ecommerce landscape
• A strong candidate will be self-motivated and able to act with a high degree of independence

What do you need to bring:

• At least 5-7 years of experience across payments industry, product strategy, business development or consulting
• World class strategic and analytical thinking with an excellent ability to put complex ideas into clear frameworks
• Track record of delivering results especially through leveraging data and partnering with multiple stakeholders
• Strong collaborative and influencing skills, with experience working across teams to drive results. Experience working with product and engineering is a plus
• Ability to “go deep” into the data – candidate is able to and enjoys diving into the detail to identify opportunities that no one else can
• Superb presentation and meeting facilitation skills
• Strong Proficiency in Microsoft Power Point and Excel
• Bachelors Degree required, MBA or quantitative degree preferred, but not mandatory

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.