What are the responsibilities and job description for the Field Operations Director position at PayRange?
Overview
Do you carry change in your pocket? If not, you’re among the millions of people who have become “cashless” – yet millions of unattended retail machines in this $45 billion industry are still largely dependent on cash and coin. This is 2024 and the machines have been stuck in the 1990s – until now.
PayRange is powering mobile commerce on traditionally “dumb” machines such as vending, laundry, amusement, car washes, and more. The company developed a low-cost, clever solution that has more than 100 patents! The patented approach leverages the user’s smartphone and network connectivity eliminating the need to connect the machine to a network enabling rapid upgrades of existing machines.
PayRange is reinventing how people pay “things” and bringing these legacy machines rapidly into the digital age with not only cashless payment, but also remote visibility for the machine owner fueling analytics and business improvements like never before.
The company has product market fit, market validation, a loyal, innovative team, and a proven – and profitable – business model. The company serves both small business and enterprise customers. The company recently completed a sizeable investment round and is now staffing up to manage explosive growth. If you ever wondered what it would have been to join Square, PayPal, or Toast when they were just 30 employees, then the time to join PayRange is now!
We are seeking a Field Operations Director with 5 years of experience in leading multiple field service teams and managing multiple projects at the same time. The Field Operations Director will lead and oversee the planning, execution and optimization of field operations across the organization. The ideal candidate will have a strong background in organization and planning, be a self-starter, self-driven, comfortable working in small teams and the ability to manage diverse field operations in dynamic environments.
This is an in-office position, five days a week, based in our Portland, Oregon office.
Responsibilities:
- Lead and coordinate all field-related activities and ensure that resources are allocated effectively to meet committed timelines.
- Develop and implement strategies to improve operational efficiency, quality, and service delivery in the field.
- Ensure all operational activities meet company standards, industry regulations, and customer requirements.
- Collaborate closely with internal stakeholders (e.g., customer service, sales, logistics) to ensure seamless service delivery and problem resolution.
- Develop and monitor field team schedules and activities to optimize resources and meet customer demands.
- Lead the recruitment, training, and development of field staff and contractors to build a high-performing, adaptable team.
- Act as the main point of contact for escalated customer concerns related to field operations.
- Foster a culture of continuous improvement and innovation within the field operations team. Analyze performance data to identify trends, issues, and opportunities for improvement.
- Monitor and report on key performance indicators (KPIs) to senior management.
- Manage a large team of contractors, ensuring efficient workload distribution and coordination. Successfully onboard and offboard contractors.
- Conduct regular site visits to monitor project progress, identify potential issues, perform quality checks, and provide on-site support.
- Assist with installations remotely and on-site as needed.
- Review and evaluate work performed by 3rd party contractors and internal resources and take necessary corrective actions and additional training as required.
- Become a product expert, assisting with troubleshooting and support to 3rd party contractors and internal team.
- Be available on weekends, as needed, to provide necessary support.
- Address field-related challenges and implement solutions to keep projects on track.
- Maintain open and effective communication with project teams, contractors, and stakeholders.
Qualifications & Requirements:
- 5 years of experience in operations and field services
- Experience in managing multiple, distributed teams
- Strong organizational and time management skills.
- Ability to travel on a regular basis
- Valid driver's license and clean driving record.
- Experience in project management
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
