What are the responsibilities and job description for the Field Services Support Agent position at PayRange?
Overview
Do you carry change in your pocket? If not, you’re among the millions of people who have become “cashless” – yet millions of unattended retail machines in this $45 billion industry are still largely dependent on cash and coin. This is 2025, and the machines have been stuck in the 1990s – until now.
PayRange is powering mobile commerce on traditionally “dumb” machines such as vending, laundry, amusement, car washes, and more. The company developed a low-cost, clever solution that has more than 100 patents! The patented approach leverages the user’s smartphone and network connectivity eliminating the need to connect the machine to a network enabling rapid upgrades of existing machines.
PayRange is reinventing how people pay “things” and bringing these legacy machines rapidly into the digital age with not only cashless payment, but also remote visibility for the machine owner fueling analytics and business improvements like never before.
The company has product market fit, market validation, a loyal, innovative team, and a proven – and profitable – business model. The company serves both small business and enterprise customers. The company recently completed a sizeable investment round and is now staffing to manage explosive growth. If you ever wondered what it would have been to join Square, PayPal, or Toast when they were just 30 employees, then the time to join PayRange is now!
We’re seeking a Field Services Support Agent to provide support to our Field Services team and complete daily monitoring and quality checks on completed installs, device registrations, and customer database setups. The ideal candidate will be a self-starter, self-driven, comfortable working in small teams, and able to work with high-level direction.
Location
We have an office in Cascade Station in Portland (near Ikea and the Portland Airport). This is a full-time position, 6:00A – 3:00P, or 12:00P to 9:00P, and in-person only (no remote work). The office is on the Max line.
Responsibilities:
Daily monitoring of deployment metrics/KPIs, and timely completion of installation, customer data ,and database setup quality checks
- Daily monitoring and review of completed device and customer data profiles
- Providing technical support to the field services team on installations and other technical support issues
- Escalate all technical matters as needed and working the rest of the business teams to ensure timely resolution
- Be a PayRange product expert
- Identify areas for improvement and work with the rest of the teams across the business to implement necessary changes to ensure improvement in processes and/or team members
- Continuously strive to exceed customer expectations by delivering exceptional service
- Other support-related tasks as required
Qualifications & Requirements:
- 1 years of experience in a customer services role
- Highly analytical and organized
- Strong communication, problem-solving, and customer service skills
- Must be able to read, write, and speak English comfortably
- Ability to work independently and as part of a team
