What are the responsibilities and job description for the Field Services Technician position at PayRange?
Overview
Do you carry change in your pocket? If not, you’re among the millions of people who have become “cashless” – yet millions of unattended retail machines in this $45 billion industry are still largely dependent on cash and coin. This is 2025 and the machines have been stuck in the 1990s – until now.
PayRange is powering mobile commerce on traditionally “dumb” machines such as vending, laundry, amusement, car washes, and more. The company developed a low-cost, clever solution that has more than 100 patents! The patented approach leverages the user’s smartphone and network connectivity eliminating the need to connect the machine to a network enabling rapid upgrades of existing machines.
PayRange is reinventing how people pay “things” and bringing these legacy machines rapidly into the digital age with not only cashless payment, but also remote visibility for the machine owner fueling analytics and business improvements like never before.
The company has product market fit, market validation, a loyal, innovative team, and a proven – and profitable – business model. The company serves both small business and enterprise customers. The company recently completed a sizeable investment round and is now staffing up to manage explosive growth. If you ever wondered what it would have been to join Square, PayPal, or Toast when they were just 30 employees, then the time to join PayRange is now!
We’re seeking a Field Services Technician to install our hardware at customer locations. The ideal candidate will be a self-starter, self-driven, comfortable working in small teams, be able to work with high-level direction.
Responsibilities:
- Install hardware at customer locations
- Maintain and service installed hardware at customer locations
- Report and escalate product issues as required and ensure resolution
- Work with Technical Support and Engineering teams to resolve issues as needed
- Collaborate with internal teams to improve installation processes and customer satisfaction
- Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
- Ability to learn on the job in a fast-paced environment
- Address field-related challenges and implement solutions to keep projects on track
- Maintain open and effective communication with project teams, contractors, and stakeholders
- Diagnose and troubleshoot technical issues on-site, providing timely resolutions
- Follow installation guidelines, safety procedures, and compliance regulations
- Maintain accurate documentation of work performed, including service reports and customer feedback
- Travel to various job sites as required (may include overnight stays)
Qualifications & Requirements:
- 1 years of experience in field installation, maintenance, or a related field
- Some experience in electrical wiring, mechanical assembly, and troubleshooting
- Familiarity with hand tools, power tools, and testing instruments
- Strong communication, problem-solving, and customer service skills
- Ability to work in various environments and stand for extended periods
- Valid driver’s license and willingness to travel frequently
- Experience with project management tools and software is a plus
- Must have a mobile device with cellular internet – iPhone or Android
- Must be able to read, write, and speak English comfortably
- Ability to work independently and as part of a team
- Must have basic computer and mobile device skills
