What are the responsibilities and job description for the Self Storage Assistant position at Payroll Direct Inc?
Description:
ESSENTIAL FUNCTIONS
- Contribute to a positive work environment
- Greets walk-in customers in the office
- Greets customers throughout the site/facility
- Provides excellent/outstanding customer service
- Answers the phone and returns customer voicemail messages
- Assists customers in choosing the appropriate size unit for the customers’ needs
- Show sample size units to the customer
- Show customers’ unit location at the site
- Complete customer leases
- Collect/enter customer rent payments
- Report and/or correct safety concerns
OTHER JOB FUNCTIONS – As assigned by the Site Manager
- Clean and prepare vacant storage units for rent
- Perform daily security check(s) of facility (lock check/audit)
- Perform minor maintenance & custodial duties
- Enforce rules governing the property
- Effectively resolve customer/tenant problems
- Complete and submit company forms and reports accurately and timely
- Maintain clean, orderly office and restrooms
- Stock merchandise (if applicable)
- Perform other duties as assigned
- Maintain a professional personal appearance
QUALIFICATIONS
- Previous retail, support, or customer service experience
- Computer experience (preferably MS Office suite)
- Communicate effectively, both written and verbally (English)
- Demonstrates high customer service standards
- Pass a pre-employment drug screen and have acceptable results of a background check
- Current valid driver’s license and auto insurance
PHYSICAL REQUIRMENTS
- Sit or stand for up to 8 hours per day
- Ability to traverse entire property for audit, lock removal or tour purposes
- Ability to bend, twist and lift
- Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure