What are the responsibilities and job description for the Director of Operations - Payroll Service Bureau position at Payroll Processors?
Job Description
We’re a growing payroll service bureau with 15 employees and roughly 900 clients, and our we have growth plans to double within the next five years.
We are seeking a Director of Operations who will have the autonomy to take us into the next level with experience in building strong teams and managing day to day operations using a data driven approach.
We help businesses manage payroll with precision and compliance. Our business thrives on efficiency, accuracy, and customer service—but right now, we need a strong operator to bring structure, improve systems, and create cohesion between teams.
If you love streamlining workflows, holding teams accountable, building teams and improving collaboration, you may be a great fit.
This is a Hybrid Role requiring 3 days onsite in the office.
What You’ll Own:
We’re a growing payroll service bureau with clients in and around the Chicagoland area. We have growth plans to double within the next five years.
We help businesses manage payroll with precision and compliance. Our business thrives on efficiency, accuracy, and customer service.
We’re a growing payroll service bureau with clients in and around the Chicagoland area. We have growth plans to double within the next five years. We help businesses manage payroll with precision and compliance. Our business thrives on efficiency, accuracy, and customer service.
We’re a growing payroll service bureau with 15 employees and roughly 900 clients, and our we have growth plans to double within the next five years.
We are seeking a Director of Operations who will have the autonomy to take us into the next level with experience in building strong teams and managing day to day operations using a data driven approach.
We help businesses manage payroll with precision and compliance. Our business thrives on efficiency, accuracy, and customer service—but right now, we need a strong operator to bring structure, improve systems, and create cohesion between teams.
If you love streamlining workflows, holding teams accountable, building teams and improving collaboration, you may be a great fit.
This is a Hybrid Role requiring 3 days onsite in the office.
What You’ll Own:
- Customer Service & Implementation Efficiency – Create cohesion between teams, improve collaboration, and cross departmental functions.
- Hiring & Empowerment – Assessment of our current staff, Identification of next key hires, and ensuring the current team is leveling up by getting access to the right training.
- Accountability & Leadership – Ensure the right people are in the right seats. Set clear performance expectations and hold the team accountable.
- Ownership Support – Take daily operations off the owner's plate so they can focus on growth, not putting out fires. This includes
- KPI Management & Reporting – Establish key metrics to track team performance, customer satisfaction, and operational efficiency.
- 5 years in operations management (preferably in B2B services, payroll, consulting, or financial services).
- Payroll industry experience is a huge plus, especially with Evolution and/or iSolved payroll platforms.
- Strong people leader – You know how to align, develop, and hold teams accountable.
- Conflict resolution expert – You’re not afraid of tough conversations and can fix interdepartmental friction.
- Data-driven decision-maker – You use numbers and KPIs to drive results, not just gut feelings.
- High-impact role – Your work will directly shape the future of our company.
- Autonomy & ownership of outcomes – We’re hiring you to take charge and run things, not to micromanage you
- Solve real business challenges – If you love fixing problems and improving operations, you’ll thrive here.
- Growth potential – As we scale, so will your role and opportunities.
We’re a growing payroll service bureau with clients in and around the Chicagoland area. We have growth plans to double within the next five years.
We help businesses manage payroll with precision and compliance. Our business thrives on efficiency, accuracy, and customer service.
We’re a growing payroll service bureau with clients in and around the Chicagoland area. We have growth plans to double within the next five years. We help businesses manage payroll with precision and compliance. Our business thrives on efficiency, accuracy, and customer service.