What are the responsibilities and job description for the Systems Analysis Specialist position at Payroll Solutions?
What's the role?
The Systems Analysis Specialist is responsible for quickly developing subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success! Provide Tier 3 Support to all team members.
Primary Duties and Responsibilities
Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Provide positive support & guidance to clients and service professionals across our customer base that use our platform. Communicate thoughtful, customized solutions that help customers move forward and grow their business. Maintain system level product information and update accordingly. Attend all Deep Dive and / or system update meetings. Configure system accordingly and share updates with internal staff. Develop and maintain comprehensive knowledge of iSolved platform to diagnose software issues, engaging with our product teams to solve more complex product issues. Implement and maintain API / EDI feeds. Build sync and / or bridges for file feeds to 3rd party vendors. Extract and import data as needed for implementation teams. Configure and convert data from a .pdf form to an importable format for iSolved. Collaborate with managers or sales teams to identify opportunities for existing customers to grow their existing account. Assist clients and internal staff with report writing. Create and monitor isolved Netsuite tickets accordingly. Other projects as assigned by VP of Operations.
Great Perks and Benefits :
Some major perks we offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the company. In addition :
- Onsite, hybrid, or remote work arrangements. Remote work allowed.
- Relocation packages including ability to work remotely during transition to area.
- Competitive medical, dental, and vision insurance plans.
- FSA / HSA account options.
- Paid Time Off (PTO).
- 401k employer matching program to save for retirement.
- Tuition reimbursement and professional growth opportunities through continuing education.
- Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
- Bonuses for helping with business development leads.
- Incredible potential for upward mobility and career growth.
What's the schedule?
This role supports our office hours of Monday-Friday 8a-5p with a steady 40 hours per week.
How do I join?
The first step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the Payroll Solutions leadership.
What else are you hiring for?
See all Payroll Solutions' openings at or reach out to our Lead Recruiting Partner, Lisa Zautke, on LinkedIn.
More about Payroll Solutions :
Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals that implement HCM products and process payrolls for 1000 clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado. Learn more here :
