What are the responsibilities and job description for the Fanatical Support Specialist position at Payzli?
About Payzli
Payzli is simply the best way to process payments and manage your business. Bleeding edge payment processing services combined with leading edge business applications and websites. Learn more at payzli.com.
Payzli's operational team helps businesses at scale create and integrate next generation fintech and payments technologies that change how millions of users transact payments.
Overview
Join Payzli, a next-generation FinTech firm committed to uplifting businesses to their highest expression through cutting-edge payment solutions. At Payzli, we thrive on "Innovation with Integrity" and a "Commitment to Service Excellence." We are looking to hire an experienced solutions engineer to work alongside our passionate sales\solutions development team. As solutions engineer, you will be required to conduct discovery calls with our clients, sales partners and processing partners, draft and deliver presentations, demonstrate the features of company products, and create customized software solutions for the client.
Role
As a Customer Support Representative, you are the first point of contact for our valued customers. Your main responsibility is to embody Payzli's dedication to providing a customer experience that melds technology with a human touch.
To ensure success as solutions engineer, you should have in-depth knowledge of software and hardware systems, a passion for sales, and high-level communications skills and previous fintech or payments experience is always a plus. Ultimately, top-notch solutions engineer drives sales by creating specialized business software solutions, tailor-made to the customer's needs. With your technical expertise you will manage project priorities, deadlines, and deliverables throughout the sales and implementation cycle.
Responsibilities
- Problem-Solving: Promptly resolve customer queries and issues regarding our products and services.
- Multichannel Support: Assist customers through various channels like phone, email, live chat, and social media.
- Technical Assistance: Help clients navigate and troubleshoot issues within our platform.
- Feedback Loop: Collaborate with the tech and product teams to provide actionable feedback for continuous improvement.
Minimum Qualifications
- Exceptional communication skills, both written and verbal
- Bilingual in Spanish and/or other languages would be beneficial but not mandatory
- Willingness to learn and adapt
- Proven experience in a customer service role is a plus
- Technologically savvy
- Ability to maintain composure under pressure
What's In It For You
- Growth Path: Committed to internal promotions and employee development.
- Team Environment: Be part of a close-knit, enthusiastic team of achievers and dreamers.
- Emotional Intelligence: Work in an environment that values empathy and emotional intelligence.
Compensation
This role offers competitive pay along with performance-based incentives. While we offer a starting salary that's industry-competitive, we are looking for individuals who see beyond the numbers and are eager to grow with us.
Salary : $40,000 - $50,000
