Client Services Team Supervisor (Tax Support)

Description

PBMares is actively seeking a Client Services Team Supervisor to join our Client Services Team. In this role, you'll lead the tax administrative team, ensuring efficient and accurate execution of tax-related processes while motivating the team to achieve objectives in support of the Tax business line.

Responsible for, but not limited to:

• Lead the overall execution of work and day-to-day team operations to ensure objectives are achieved.
• Study schedules and estimate time and labor requirements for services and job assignments/projects.
• Ensure all team members have training, technology, tools and resources they need to succeed.
• Ensure team members understand the impact their performance has on the team, firm, services, and deliverables they produce.
• Operationalize the initiatives of the Tax SL Leaders, CST Senior Manager and CST Tax Manager
• Analyze relevant aspects of operations that impact team performance and providing manager regular reports on issues and progress.
• Communicate the decisions of management to team members and outlining the details of how these decisions will be implemented.
• Manage team member performance for success. Monitor and prepare performance reports.
• Assist with budget and project planning.
• Respond to and resolve employee and client inquiries, complaints, and interpersonal or work-related issues, escalating when needed.
• May be instrumental in development of strategies and tactics for Tax SL or CST.
  
  
  

PBMares Core Values

• Integrity
• Trust
• Respect
• Accountability
• Caring
  
  
  

What you get:

• Company investment of a minimum of 40 hours learning and development annually
• The opportunity to grow and shape the future of the firm.
• Full benefits: medical, dental, 401K match.
• Paid Time Off
• 11 paid holidays per year
• Flexible work schedule to include hybrid work environment.
• Summer Hours- Friday half days (based on a minimum 40-hour work week).
• Opportunity to develop leadership skills.
  
  
  

Position Requirements

What you need:

• Bachelor’s degree with minimum of two (2) years of related experience in Business Administration OR six (6) years equivalent experience in administration with high school diploma. Experience in public accounting is a plus.
• Demonstrated leadership abilities, people, and project management skills, and an ability to identify and implement creative solutions to enhance productivity, efficiency, and effectiveness of operations, systems, and procedures while fostering a positive work culture.
• Effective oral and written communication skills.
• Participative and consultative management style; interact with all levels of management and staff.
• Advanced skills in Microsoft office suite, including Word, Excel, Outlook, PowerPoint, and Teams.
• Client Experience Support
• Works well under pressure and with a team; able to meet deadlines.
  
  
  

Bonus:

• Additional professional designations or certifications showing specialization.
• Strong knowledge of tax support services in public accounting.
  
  
  

About the Organization Your future, our focus! If you're looking to join a firm that is as committed to you as we are to our clients, keep reading! At PBMares you'll find great people, challenging work, rewarding opportunities and a culture that embraces integrity, creativity, and teamwork. We're a perennial top-100 firm according to Inside Public Accounting and Accounting Today recently named us one of the fastest growing firms overall. Continuous learning, work-life balance, and challenging opportunities are just a start. We're over 300 strong in 12 offices across Virginia, Maryland, and North Carolina and we are looking for new teammates.

EOE Statement Our Firm’s policy is to provide equal opportunity for employment to all individuals regardless of their race, color, religion, sex, national origin, age, genetic information, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Must be authorized to work in the United States permanently without the requirements of sponsorship at any point in the future.