What are the responsibilities and job description for the Retail Attendant - PBR Nashville position at Live! Hospitality & Entertainment?
Born from the toughest sport on dirt, the iconic PBR COWBOY BAR lives up to its legendary namesake, Professional Bull Riders, which embodies toughness, determination, and a true spirit of independence. PBR Cowboy Bars fuse that spirit with first-class hospitality, bringing an authentic country western experience that marries an electric combination of cowboy cool and big-time entertainment. This will be a flagship location for PBR with the Nashville Stampede, one of eight teams in a new bull riding league, as one of their signature team cities and will become a new-to-market location for PBR Cowboy Bar that has built a successful brand over the past decade with soon-to-be 14 locations nationwide.
Retail Attendant Responsibilities include, but are not limited to:
- Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
- Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
- Communicate effectively with all guests.
- Communicate problems to management immediately.
- May be asked to handle guest complaints.
Retail Attendant Qualifications
- At least one year of experience with customer service and cash handling.
- Must speak fluent English, other languages preferred.
The Retail Attendant position requires the ability to perform the following:
- Strong ability to provide attention to detail.
- Carrying or lifting items weighing up to 25 pounds.
- Handling objects (including cash, coins, credit cards), products, speaking over and operating phones.
- Ability to utilize credit card machine.
- Standing, bending, stooping, and kneeling.
- Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
- Reading and writing abilities are frequently utilized, often when recording and reviewing guest checks and POS reports.
- Must be able to read, review and understand POS reports.
- Basic mathematical skills are used frequently when exchanging cash.
- Must be able to keep accurate account of cash bank.
- May be required to work nights, weekends, and/or holidays.
