Health and Wellness Coordinator

Job Description: Health and Wellness Coordinator

SMART® Purpose: Our purpose is to break the cycle of poverty and positively impact the trajectory of lives by ensuring the wellness of children to support their educational attainment and competencies. We achieve this by proactively working with ALL students in a given school building to identify the physical, social, emotional, and behavioral barriers to classroom success. We then swiftly deliver interventions to address those barriers, thus creating optimal conditions for learning.

SMART® Clinics are located and fully integrated within schools to proactively provide medical and behavioral health care services to ensure the wellness of all students in the building. Our scope of care includes prevention and screenings, urgent care for minor illness and injuries, chronic disease management, vaccinations, routine physicals, and individual, family, and group behavioral health services. SMART® Clinics are open in full alignment with school days and hours.

Our SMART® Clinical Team and Staff: We seek highly qualified and competent individuals with a drive and passion for providing the best possible care for our students, their families, teachers, and staff. A qualified candidate will exemplify the qualities of a great team member and individual performer, and will prioritize this position with resilience, compassion, emotional maturity, strong work ethic, grit, and integrity. This work, while demanding, is highly rewarding and affirming. You will know, without a doubt, that you are part of an initiative that is improving student health, academic outcomes, and ultimately the trajectory of a life.

Position Summary: The Health and Wellness Coordinator (HWC) provides advanced support services in front desk and registration operations that enable and enhance the SMART® Team’s capacity to deploy Active Access to Active Care. The HWC is a crucial link between the students/patients and care delivered by SMART® clinical staff and supports the SMART® Purpose to improve academic outcomes, school climate, and culture via integrative health screenings and interventions. The HWC works collaboratively with all clinical service staff in support of direct patient services, exhibiting flexibility and a “can-do” attitude. The HWC’s key role is to maximize the clinic’s ability to routinely reach ALL the students/patients and faculty while maintaining classroom instruction time as a priority. The HWC is the point of contact for other internal and external departments while maintaining the goal of fostering an environment promoting students’/patients’ comfort and trust. The HWC must exemplify SMART®’s Core Values of working with a sense of urgency, entrepreneurial spirit, customer-service focus, and servant leadership, as well as always exercising the utmost discretion and diplomacy when interacting with all stakeholders, including students/patients, parents, faculty, and staff. Individual accountabilities and work volume will be established through the Active Access standards of consenting, screening all students/patients, providing appropriate interventions, and completing consistent follow-up.

The HWC will ensure the promotion of the SMART® Model’s Whole Child, Whole School approach. This includes routinely consenting and striving to provide interventions/care for EVERY student within the school through a universal screening strategy. The SMART® Model seeks to identify, address, and remove barriers to academic achievement in a holistic and preventive approach that incorporates engaging with the student, their parents and families, their teachers, school administration and staff, the larger school district leadership, and key community stakeholders. You will constantly strive to reach every student via a wellness message that simultaneously destigmatizes the seeking and securing of health services.

FTE: .70, work hours match school calendar

Salary Range: TBD per hour, commensurate with experience

PTO (to be taken during non-school days)

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma, GED, or equivalent and three years of related experience required, OR
• Associate degree and one year of related experience required.
• Prior experience within a customer service or a health care-related field is required.
• Certificate in medical billing, medical office assistant, or a related field is preferred.
• Child Abuse Mandated Reporter Training required.
• Depending on the specific language requirement of the population served, bilingual skills may be required.
• Ability to use computer software to accurately enter data and receive, organize, prioritize, and transmit information in a timely manner.
• A working knowledge of medical terminology and new developments in the health care delivery system, including federal and state health care regulations.
• Ability to implement organization policies and procedures and maintain compliance with established risk management and safety procedures, including patient privacy through HIPAA.

Essential Duties and Responsibilities: The following list of duties is not intended to be restrictive or all-inclusive. The fact that certain duties may not be listed does not limit the assignment of additional and/or other duties.

• Welcomes and greets students/patients, guests, and external parties by displaying stakeholder-appropriate and SMART®’s customer service principles of communication.
• Determines the visit purpose and directs patients and others to the appropriate person and/or departments.
• Routinely makes inquiries regarding students’/patients’ classroom schedules in relation to need and schedules accordingly, ensuring that the clinic does not become a place of “refuge” to avoid class time and schoolwork.
• Registers patients in EHR and eTHOS™, the SMART® Knowledge Management System, and educates patients and parents regarding services, how costs are covered, and needed follow-up appointments.
• Verifies patient demographic information at every visit and when scheduling appointments.
• Maintains a thorough understanding of medical coverage and third-party liabilities.
• Verifies and updates third-party insurance.
• Collects co-pays and issues receipts to faculty and adult patients.
• Maintains an accurate daily log of co-pay activity.
• Answers and accurately directs incoming calls.
• Makes, reschedules, and confirms appointments on patients’ behalf, as needed.
• Assists with incoming and outgoing mail and sorts, distributes, and logs mail for patients.
• Works with SMART® Team to conduct quality assurance initiatives.
• Monitors and maintains the patient flow within the waiting area and escorts students/patients, when necessary, to and from class to ensure that students/patients do not unnecessarily miss class by spending long wait times in the clinic.
• Maintains waiting areas, manages patient flow, and minimizes delays.
• Maintains students’/patients’ waiting and front desk areas in an organized and neat manner.
• Exercises problem-solving and conflict resolution skills when handling student/patient/faculty/parent/staff complaints; escalates to appropriate personnel.
• Assists medical provider with administering vitals, height/weight, and swabbing when needed.
• Assumes other general office duties that may be assigned.

Professional Characteristics

• Committed to the SMART® Purpose.
• Exhibits flexibility, accountability, critical thinking, and problem solving.
• Demonstrates compassion, empathy, respect, and cultural sensitivity.
• Accurately performs high-quality work in a courteous manner within a fast-paced environment.
• Communicates professionally and collaboratively.

Continued Education and Self-Development

• Participate in quality assurance review, including systematic review of records and treatment plans on a periodic basis, per medical provider organization requirements.
• Apply standardized care guidelines in clinical practice.
• Identify and address opportunities to improve clinical practice and delivery of care.
• Assist with team analysis of eTHOS™ data and other available data regarding patient populations to identify issues and plan for improvement of care, in conjunction with SMART® Team members.
• Maintain current certification in compliance with current state law and organizational requirements.
• Attend SMART® trainings and professional development offerings, as requested.
• Attend continuing education seminars/classes pertinent to the school health center—noting that attendance should correspond with a day that school is not in session to avoid an interruption in continuous patient care.

Confidentiality: The school district will execute a Business Associates Agreement (BAA) and a separate Non-Disclosure Agreement (NDA) that shall cover all patient health information (PHI), HIPAA, and FERPA.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Reform, AL 35481: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14