What are the responsibilities and job description for the ANALYST-INFO SYSTEMS position at PCA?
People • Customers • Trust
At Packaging Corporation of America (PCA), we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.At PCA, you’ll find the best people in the industry operating in a “golden rule” culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way.As a Fortune 500 company and one of the largest producers of containerboard and corrugated packaging products in the U.S., PCA offers customers broad expertise and economies of scale, while our multiple plant locations let us rapidly meet the local needs of our customers.
Principal Accountabilities:
Assist team with updating PC operating systems.
Diagnose PC / printer/ phone / equipment / software issues and resolve as required.
Assist with the deployment and support of software.
Provide technical support for computer and software related issues.
Respond to issues with a sense of urgency and facilitate communications to resolve issues.
Set up equipment for new users.
Manage Active Directory user accounts and password resets.
Monitor data center equipment and servers.
Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
Weekly on-call rotation for IT support of facility is required.
Basic Qualifications:
Bachelor’s Degree in Computer Science or equivalent field of study preferred.
Ability to troubleshoot, analyze, and resolve multiple issues.
Ability to multitask, prioritize, and manage time efficiently.
Excellent verbal and written communication skills.
Must be able to travel as necessary and authorized to work in the U.S.
Competitive pay and benefit package.PCA provides a competitive comprehensive benefits package. PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories
