CUSTOMER SERVICE REP~S2260A~7373

Customer Service Representative-Corrugated Industry Serving customers in Ohio, PCA Ashland takes pride in offering outstanding customer service. We are a full-service supplier of corrugated shipping containers and value-added solutions. Our customers rely on us for package testing, structural design solutions, just-in-time (JIT) deliveries and rush orders.   As a Customer Service Representative, you will be the primary point of contact for our clients, responsible for managing orders, providing quotes, and addressing any issues or concerns. This role requires problem-solving and a deep understanding of corrugated and its applications in the industry, in addition to maintaining customer relationships   We are seeking resumes for a Customer Service Representative with knowledge and experience in the corrugated business.   Responsibilities include: Manage and process customer orders in a timely and efficient manner Provide accurate and competitive quotes to clients Maintain a comprehensive understanding of our products, particularly corrugate, to provide expert advice and recommendations to clients Handle customer complaints and issues, offering swift and effective solutions to maintain customer satisfaction Collaborate with our logistics, design and sales teams to ensure that customer requirements are met and expectations exceeded Maintain accurate and up-to-date records of customer interactions and transactions Participate in regular training and development activities to enhance product knowledge and customer service skills Work closely with scheduling, materials planning, logistics, and operation support roles   Monitor inventory for customer needs   Follow procedures and processes to ensure that customer requirements are met and provide feedback and opportunities for improvement to appropriate internal departments   Order print plates and cutting dies for customers   Handle existing smaller/house accounts partnering with sales team     Basic Qualifications - Skills:    High school degree or equivalent    Previous experience in customer service is preferred   Experience in the corrugated industry a plus Detail-oriented with the ability to manage multiple tasks simultaneously and within time constraints A self-starter with a strong work ethic and a commitment to continuous improvement. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy Must exhibit excellent communication and organizational skills Must be capable of independently making sound decisions through creative problem-solving Proficient in using Microsoft Office Suite and customer management software   PCA provides a comprehensive benefits program Great Culture Competitive pay Great industry