What are the responsibilities and job description for the Assistant Front Office Manager position at PCH Hotels & Resorts Inc.?
Position focuses on supporting the day to day activities of Front Desk operations and supervision of related Front Office areas including Bell Staff, Switchboard and Concierge/Guest Services. Position directs and works with associates to carry out guest arrival and departure procedures. Strives to ensure guest and associate satisfaction and achieve the operating budget. Actively participating in Front Desk shift openings and closings, completing checklists and essential duties for a seamless transitions. Analyzing critical information from Front Desk reports to continuously optimize performance and enhance the guest experience. Fostering collaboration among Bell Staff, Switchboard, and Concierge/ Guest Services operations for memorable guest stays while confidently overseeing Front Office areas. Providing comprehensive training to nurture associates growth and monitoring strict adherence to credit policies for the hotel's financial health. Proficient in night audit procedures, utilizing reports accurately for smooth operations. Led impactful training initiatives to provide a secure environment for guests and team members, adhering diligently to loss prevention policies. Addressing guest concerns promptly and graciously, exceeding expectations to create unforgettable memories. Empower associates to deliver exceptional customer service and provide constructive feedback for improvement. Participating in guest satisfaction reviews and implementing action plans for guest satisfaction. Efficiently supervising same-day selling procedures to optimize room revenue and occupancy, verifying room rates accurately. Committed to managing departmental expenses and ensuring budgeted goals are met. Understanding the Front Desk's impact on the hotel's financial goals and aligning efforts with the overall vision of providing an inviting experience for every guest.
