What are the responsibilities and job description for the Assistant Front Office Manager position at PCH Hotels & Resorts Inc.?
Renaissance Shoals Resort and Spa — Where Hospitality Meets the Soul of Music
Are you passionate about hospitality and ready to take the next step in your career? At Renaissance Shoals Resort and Spa, we celebrate the rich musical legacy of the Shoals while providing exceptional guest experiences. We are currently seeking a dynamic Assistant Front Office Manager to join our team and play a key role in creating memorable stays for our guests. As the Assistant Front Office Manager, you will support the daily operations of the Front Desk and oversee related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services. You will work closely with our team to ensure smooth guest arrivals and departures, maintain guest satisfaction, and achieve financial goals.
Key Responsibilities:
- Be the Heart of Guest Experience: Lead with a warm and welcoming demeanor, ensuring every guest feels valued and supported throughout their stay. Address guest concerns promptly and graciously, exceeding expectations to create unforgettable memories.
- Support Daily Operations: Oversee Front Desk activities to ensure smooth and efficient daily operations. A
- Optimize Performance: Analyze critical information from Front Desk reports to continuously enhance performance and elevate the guest experience. .
- Foster Team Collaboration: Encourage teamwork to deliver memorable guest experiences. Empower associates to provide exceptional customer service and offer constructive feedback for continuous improvement.
Why Join Us?
This is your opportunity to be part of a prestigious property within the Renaissance family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
- Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
- Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
- Employee Recognition: Participate in employee rewards and recognition programs.
- Fun Work Environment: Be part of a friendly and supportive team that values your contributions.
Join us at Renaissance Shoals Resort and Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!
Apply now to join Renaissance Shoals Resort and Spa and help us continue our tradition of excellence.
