What are the responsibilities and job description for the Event Manager position at PCH Hotels & Resorts Inc.?
Step into an exciting career as an Event Manager at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set amidst 550 acres of stunning natural beauty, the Grand blends Southern elegance with modern luxury, offering guests a world-class experience. With over 41,000 sq. ft. of versatile meeting space, we host a wide range of events, from intimate gatherings to grand celebrations. Join us at this iconic destination, renowned for its unparalleled hospitality, and become part of a team dedicated to creating unforgettable moments. The Grand Life is calling—will you answer?
As an Event Manager, your primary responsibility is to ensure the flawless execution of hotel events, meticulously coordinating with sales, hotel departments, and guests. Your organizational skills and attention to detail will play a vital role in the success of each event, ensuring that every detail is handled seamlessly. Working closely with the sales team, you'll manage the entire event process from planning to post-event follow-up, creating exceptional and memorable experiences for our guests.
Key Responsibilities:
- Event Coordination & Communication: Serve as the key liaison between the sales team, hotel departments, and clients, ensuring clear communication throughout the event process. This includes pre-event, event-day, and post-event stages.
- Client & Guest Relations: Oversee the customer experience from file turnover to post-event follow-up, ensuring that clients' needs are met and expectations exceeded.
- Event Planning & Execution: Lead pre-event and post-event meetings, including Banquet Event Order (BEO) meetings and room block reviews, ensuring every detail is properly addressed and executed.
- Room Block & Space Allocation: Manage group room blocks and meeting space for assigned events, utilizing tools like Marriott Global Source, Training Energizers, and eTools (eRooming Lists, eProposals, Passkey) to streamline processes and ensure accuracy.
- Budget & Revenue Management: Efficiently manage customer budgets, forecast group sleeping rooms, and event revenue, maximizing opportunities to upsell products and services to clients.
- Trends & Innovation: Stay current on trends in event management and design, incorporating fresh and creative ideas to enhance guest experiences.
- Quality Control & Feedback: Gather client feedback, address concerns promptly, and collaborate with hotel departments to resolve any issues and ensure continuous improvement.
- Sales Support & Site Inspections: Participate in site inspections with potential clients and support the sales process, showcasing the hotel’s event offerings and capabilities.
- Compliance & Standards: Adhere to all company policies, procedures, and standards related to event management, ensuring compliance throughout each phase of the event planning process.
Perks & Benefits: As a valued member of the PCH Hotels & Resorts team, you’ll enjoy a comprehensive benefits package that includes:
- Health, Dental, and Vision Coverage: Full coverage options, including FSA and HSA plans.
- 401(k) with Company Match: A matching retirement plan to help you plan for your future.
- Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.
- Career Growth Opportunities: Access to ongoing training and development, with clear paths for career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we deliver "hospitality with heart & soul." Be part of a team that creates unforgettable experiences for our guests. Are you ready to make your mark? Apply today and step into The Grand Life!
