What are the responsibilities and job description for the Front Desk Agent & Night Audit (Part Time)- Weekends Required position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
- Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
- Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
- Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
- Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
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As a part-time employee with The Spa at Grand National and PCH Hotels & Resorts, you have access to an extensive list of benefits including;
- Discounts at PCH properties/spas, including restaurant, retail, and hotel stays
- Deeply discounted golf at all Robert Trent Jones Golf Trail facilities
- Worldwide hotel discounts through Marriott
- Tuition reimbursement
- And much more!
