What are the responsibilities and job description for the Front Office Manager position at PCH Hotels & Resorts Inc.?
Welcome to Renaissance Shoals Resort & Spa, a stunning retreat offering an exceptional experience to every guest. Located in the heart of Florence, Alabama, we pride ourselves on blending luxury with local charm, delivering an unforgettable stay for those seeking relaxation, adventure, and everything in between. Our team is committed to providing world-class service, and we’re looking for a passionate and dedicated Front Office Manager to join our dynamic team.
We are seeking a Front Office Manager at Renaissance Shoals Resort & Spa, you’ll be the face of our hotel, ensuring guests receive the highest level of service from check-in to check-out. You’ll manage all aspects of front office operations, including guest service, reservations, and staff leadership. Your role is pivotal in maintaining our reputation for excellent service, providing a memorable experience, and contributing to our goals of guest satisfaction and hotel profitability.
Key Responsibilities:
- Guest Experience Excellence: Lead by example to deliver outstanding customer service to all guests, ensuring a warm and welcoming atmosphere that exceeds expectations.
- Front Office Operations: Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, reservations, and guest inquiries.
- Guest Relations: Address guest concerns and complaints with professionalism, efficiency, and empathy, ensuring resolution to satisfaction.
- Financial Management: Monitor front office cash flow, room rates, and billing procedures, ensuring all financial transactions are accurate and in compliance with hotel policies.
- Collaboration & Communication: Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experiences and smooth operations.
Why Join Us?
This is your opportunity to be part of a prestigious property within the Marriott brand, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
- Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
- 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
- Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
- Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
- Employee Recognition: Participate in employee rewards and recognition programs.
- Fun Work Environment: Be part of a friendly and supportive team that values your contributions.
Join us at Renaissance Shoals Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!
Apply now to join Renaissance Shoals Resort & Spa and help us continue our tradition of excellence.
