What are the responsibilities and job description for the Host/Hostess position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary responsibility of a Host is to provide a welcoming and positive dining experience for guests by delivering exceptional customer service. This role will greet guests warmly, follow etiquette guidelines, and address any complaints promptly. This role will also attend menu classes to stay informed of current menu offerings, set up the dining area and always be present at the door to greet and direct guests to their tables. A crucial part of this role is to handle dining reservations and assist with special services or arrangements, clear and reset tables for a smooth table turnover process, and complete assigned daily and weekly side work to ensure operational efficiency.
- Greet guests warmly upon their arrival and provide a positive first impression.
- Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered.
- Review buffet options with guests when available and offer helpful suggestions as needed.
- Set up the dining area, ensuring it is clean, organized, and ready for guest service.
- Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating preferences are accommodated.
- Handle dining reservations efficiently, providing guests with accurate and timely information regarding availability and wait times.
- Assist guests with special service or arrangements, making their dining experience extra special.
- Practice proper etiquette when interacting with guests, such as pulling out chairs for ladies and using guests' names when known, to enhance the overall experience.
- Attend to guests' needs during their dining experience, ensuring their table satisfaction and promptly addressing any concerns or complaints that may arise.
- Clear and reset tables efficiently to expedite the table turnover process, ensuring smooth operations during busy periods.
- Complete assigned daily and weekly side work, contributing to the overall cleanliness and efficiency of the dining area.
- Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.
