What are the responsibilities and job description for the Housekeeping Manager position at PCH Hotels & Resorts Inc.?
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Spanning 550 acres of breathtaking beauty, the Grand seamlessly blends rich Southern tradition with modern luxury, offering a world-class experience for guests. Recognized as Marriott's Hotel of the Year for the Distinctive Premium Brand, the resort features 405 rooms with 32 different room types, each designed to provide a unique, luxurious stay for our guests. Be part of a historic destination known for exceptional hospitality and unforgettable experiences—The Grand Life is calling, come share it with us!
Job Summary As a Housekeeping Manager, you will oversee the daily operations of the Housekeeping department, Recreation Facilities, and, if applicable, Laundry. This role fosters a positive work environment by leading and working alongside housekeeping associates to maintain the highest cleanliness standards in hotel guestrooms, public spaces, and associated areas. Your focus will be on operational excellence, team leadership, and delivering exceptional guest satisfaction. The Housekeeping Manager supervises daily operations, ensures compliance with policies and procedures, manages staffing levels, conducts thorough inspections, coordinates VIP room preparations, and implements innovative cleaning techniques and budget management strategies.
Key Responsibilities:
- Oversee daily Housekeeping operations, including staffing levels, compliance with policies, and department productivity to ensure high service standards.
- Conduct regular inspections of guestrooms, public spaces, and laundry facilities, ensuring cleanliness, proper maintenance, and adherence to quality standards.
- Implement and oversee general cleaning schedules, new cleaning techniques, and innovative supply management to improve efficiency and guest satisfaction.
- Manage VIP guestroom inspections in collaboration with the Sales team and provide personalized service for special guest requests.
- Supervise and assist with inventory control, including the ordering and distribution of guestroom supplies, cleaning products, and uniforms.
- Engage with guests to obtain feedback, address concerns, and create a positive guest experience while empowering associates to deliver exceptional service.
- Monitor budgets, payroll reports, and financial objectives, ensuring efficient use of resources to meet or exceed budgetary goals.
Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
- Health, Dental, and Vision Coverage: Comprehensive options, including FSA and HSA plans.
- 401(k) with Company Match: Plan for your future with our matching retirement plan.
- Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
- Opportunities for Growth: Ongoing training and development with room for career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.
