What are the responsibilities and job description for the Loss Prevention Officer position at PCH Hotels & Resorts Inc.?
At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.
Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.
As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:
- Health, Dental, Vision and Life Insurance including FSA and HSA options
- Short and Long-Term Disability
- Paid holidays, Vacations, PTO and Sick Leave.
- 401k with matching
- Tuition Reimbursement
- Hotel and Food and Beverage Discounts
And much more!
Job Description
As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department. This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found. Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.
- Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
- Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
- Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
- Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
- Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
- Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
- Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
- Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.
