What are the responsibilities and job description for the Overnight Bell Person position at PCH Hotels & Resorts Inc.?
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!
Job Overview:
Welcome guests warmly, assist with luggage, and provide information about hotel amenities and local attractions. Respond promptly to guest inquiries, coordinate transportation, and maintain a clean and organized Bell Stand. Address guest concerns professionally, collaborate with hotel departments for seamless service, and manage inventory and records to ensure efficiency and personalized guest experiences.
Key Responsibilities:
- Warm Welcome: Greet guests with a professional and friendly attitude, ensuring they feel valued upon arrival.
- Luggage Assistance: Transport guests’ luggage to and from their vehicles and rooms promptly and courteously.
- Information Resource: Offer detailed directions, operating hours, and information about hotel amenities, facilities, and nearby attractions to enhance the guest experience.
- Guest Requests: Respond promptly to calls and inquiries at the Bell Stand, fulfilling requests with attentiveness and care.
- Transportation Coordination: Assist guests with transportation arrangements to ensure their convenience and ease of travel.
- Clean & Organized Environment: Maintain the Bell Stand area in a polished and organized condition to reflect the high standards of our resort.
- Complaint Resolution: Address guest concerns professionally, seeking solutions to ensure guest satisfaction.
- Collaboration: Work seamlessly with the front desk and other hotel departments to deliver a cohesive and exceptional guest experience.
- Inventory Management: Monitor and maintain Bell Stand supplies and equipment to ensure efficient operations.
- Record Keeping: Maintain accurate records of guest interactions and services provided for personalized and efficient experiences.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
- Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
- 401(k) with Company Match: Secure your future with our retirement savings plan.
- Exclusive Discounts: Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
- Career Growth Opportunities: Access to ongoing training and development for advancement within the company.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.
