What are the responsibilities and job description for the Spa Concierge Full Time position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary responsibility of a Spa Concierge is to provide exceptional customer service and serve as the initial point of contact for guests visiting the spa. This role plays a crucial role in creating and maintaining a warm and welcoming atmosphere, ensuring that guests feel valued and well taken care of throughout their spa experience. The key responsibility of this role is to maintain a high level of organization and efficiency and accurately schedule and coordinate appointments for various spa services, taking into account the guests' preferences and requirements. This role contributes to the overall success of the spa by ensuring that guests have a pleasant and rejuvenating experience.
- Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
- Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
- Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.
- Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
- Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
- Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
- Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
- When handling programming duties for Spa Program and Day Program guests, allocate sufficient time and demonstrate patience to create a special and personalized experience for these guests.
- Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
- Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
- Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
- Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.
Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a
destination for golfers from around the world. The newly renovated is spa over 12,000 sq ft with 11 treatment rooms, with 50-110 minute services. With 2 gender separate relaxation rooms. The resort hosts a wide array of weddings, corporate meetings, social events, and much more!
As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:
- Hotel, F&B, golf, and retail discounts throughout the company properties
- Worldwide travel discounts through Marriott
- Tuition reimbursement to continue your education or professional development
- And much more!
Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"!
