What are the responsibilities and job description for the Spa Concierge - Part Time position at PCH Hotels & Resorts Inc.?
At Battle House Hotel and Spa, we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.
Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.
As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:
- Health, Dental, Vision and Life Insurance including FSA and HSA options
- Short and Long-Term Disability
- Paid holidays, Vacations, PTO and Sick Leave.
- 401k with matching
- Tuition Reimbursement
- Hotel and Food and Beverage Discounts
And much more!
Description:
As a member of our hospitality team, the primary responsibility of a Spa Concierge is to provide exceptional customer service and serve as the initial point of contact for guests visiting the spa. This role plays a crucial role in creating and maintaining a warm and welcoming atmosphere, ensuring that guests feel valued and well taken care of throughout their spa experience. The key responsibility of this role is to maintain a high level of organization and efficiency and accurately schedule and coordinate appointments for various spa services, taking into account the guests' preferences and requirements. This role contributes to the overall success of the spa by ensuring that guests have a pleasant and rejuvenating experience.
- Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
- Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
- Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.
- Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
- Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
- Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
- Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.
