What are the responsibilities and job description for the Event Operations Manager position at PCH, Inc.?
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. The resort features more than 41,000 sq. ft. of versatile meeting space, including multiple ballrooms that can host events for 20 to 600 guests, as well as beautiful outdoor venues on the bay. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling, come share it with us!
As an Events Operations Manager , your primary responsibility is to oversee the daily activities of the Banquet department and its staff. This role is vital in delivering exceptional service, training and developing banquet staff, coordinating with various departments, and ensuring customer satisfaction. Your strong leadership skills, attention to detail, and ability to manage multiple tasks will contribute to creating memorable and successful events for our guests.
Key Responsibilities :
- Team Leadership & Collaboration : Set clear goals, delegate tasks, conduct progress reviews, and foster a team-oriented environment through regular meetings.
- Client & Guest Relations : Build strong client relationships, gather feedback during events, and address concerns to ensure exceptional guest experiences.
- Inventory & Cost Management : Oversee supply needs, maintain banquet equipment, manage inventory, and implement strategies to minimize waste and control costs.
- Operational Compliance : Ensure adherence to sanitation, safety, and company policies while managing departmental budgets and achieving financial goals.
- Revenue Growth : Collaborate with sales, optimize upselling opportunities, and ensure accurate billing to maximize revenue and promote repeat business.
Education and Experience :
Job Requirements : Physical Demands
Demand
Frequency
Lift up to 10 pounds
Frequent
Lift up to 25 pounds
Occasional
Lift up to 50 pounds
Rare
Walking
Frequent
Standing
Frequent
Perks & Benefits :
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including :
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling—come share it with us!
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
