What are the responsibilities and job description for the Learning & Development Manager position at PCH, Inc.?

Learning & Development Manager

We are looking for a dynamic learning and development professional with a passion for nurturing talent and enhancing workplace culture! At PCH Hotels & Resorts, we know that exceptional guest experiences begin with well-equipped and inspired associates. As our Learning & Development Manager , you’ll play a key role in designing, coordinating, and delivering impactful training programs that align with our commitment to excellence.

PCH Hotels & Resorts is an award-winning hotel management company with prestigious properties located throughout Alabama. PCH has been recognized among the Best Companies to Work For in Alabama in 2023 and 2024, and was the ONLY hospitality company to make the list in either year. We are exceptionally proud of our commitment to core values, the company-wide commitment to growing our leaders internally whenever possible, and living up to our company motto of providing “hospitality with heart & soul”.

Reporting to the Corporate Director of Learning & Development, some of the key responsibilities of this role will include;

Learning Program Administration & Development

Prepare and administer learning programs, including internal initiatives and brand-required training.

Oversee multiple learning & development projects, developing materials and e-learning modules within the company’s Learning Management System (PCH U).

Manage learning events by coordinating logistics, including event space, F&B arrangements, and promotions in collaboration with property event leaders.

Course Delivery

Facilitate or assist in the delivery of engaging, interactive learning sessions tailored to internal and brand-required needs.

Use diverse teaching methods (e.g., workshops, demonstrations, role-playing) to accommodate different learning styles.

Generate and analyze reports to monitor program effectiveness, recommending improvements as needed.

Performance Monitoring

Partner with departments and managers to identify skill gaps and develop targeted learning opportunities.

Track attendance, completion rates, and compliance to ensure alignment with company culture and policies.

Staying Ahead of Industry Trends

Stay current with trends in hospitality training and development.

Incorporate best practices and innovative approaches to enhance program offerings.

What We’re Looking For :

Proven experience in learning and development, training coordination, or a similar role.

Strong organization, communication, and collaboration skills with the ability to manage multiple projects effectively.

A team-oriented personality that is willing to jump in and help on various tasks and projects – we are a small, but very mighty team! This allows the team to work closely together, cross-train and learn from each other, and build on our strengths as an HR team!

Excellent facilitation and presentation skills, with a focus on engaging diverse audiences.

Familiarity with e-learning platforms and the ability to create dynamic course materials.

Hospitality experience is definitely a plus, but not required.

What We Offer :

Competitive compensation (base salary annual bonus potential), a full range of health and wellness benefits, and programs designed to support your personal and professional well-being.

Fantastic perks including extensive travel benefits through our Marriott partnership and discounts on dining, retail, golf, and more!

A collaborative and supportive work environment where your ideas drive success. Opportunities for ongoing training to support your development and continued innovation.

Opportunities to grow your career within a respected and innovative organization.

The chance to shape the careers of our associates and make a meaningful impact.

Learn more about PCH at – www.pchresorts.com

Step into a role that truly makes a difference. Join us in fostering growth, creativity, and operational excellence in hospitality Apply today!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Learning & Development Manager

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