What are the responsibilities and job description for the Front Desk Clerk position at PCH?
As a key member of our hospitality team, the Front Desk Clerk's primary responsibility is to ensure seamless guest arrival and departure procedures while upholding our high standards of hospitality. This role involves verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, as well as assigning rooms based on location, rate, guaranteed room types, Marriott Rewards Membership, and group status.
Key Components of the role will include :
- The Front Desk Clerk is crucial in addressing guest concerns promptly and professionally, striving to find effective solutions that enhance guest satisfaction.
- Empathizing with guests and responding swiftly is essential in creating a positive and memorable experience for everyone.
- Skillfully assigns rooms based on location, rate, room selling strategies, guaranteed room types, Marriott Rewards Membership, or group status, ensuring an optimal guest experience.
- Maintains up-to-date knowledge of groups or events in-house and current local activities, ensuring guests are well-informed.
- Handles future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
- Maintains and completes Front Desk reports thoroughly, ensuring accurate and timely documentation.
Prior experience in a similar position is preferred, but we are willing to train the right candidate.
Why Join US?
This is an exciting opportunity to join a distinguished property within the Marriott family, where you can genuinely influence and elevate the dining experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.
As a proud PCH Hotels & Resorts portfolio member, Renaissance Montgomery ambassadors benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include :
Join us and discover the difference at Renaissance Montgomery Hotel & Resort at the Convention Center!
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
