Command Center Operator

Description

A fast-paced work environment with a focus on real-time monitoring of systems and enforcement. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism.

• Uses email as a daily communication tool.

• Understands and uses Microsoft Word, Excel, Access, and PowerPoint applications.
• Understands Google Mail and Calendar
• Monitor customer payments and citation issuance.
• Compiles, analyzes, and applies data.
• Use operational cameras to monitor garage operations.
• Event Support: Direct staff to areas of need.
• Monitor Ambassadors in the field to ensure that efficient routes are occurring.
• Manage incoming calls from Call Center. Provide information and direct staff as needed.
• Accurate reporting of incoming calls/citations
• Develops ideas to improve operation.
• Promotes a positive image of the City of Virginia Beach

Qualifications

• Strong Communication Skills
• Proficient in Microsoft Word, Excel, Access, and PowerPoint applications
• Understands Google applications including G-Mail and Google Calendar
• Organized
• Excellent customer service skills
• Time Management
• Analytical
• Understanding of IT systems and monitoring tools.
• Excellent verbal and written communication skills for effective reporting
• Ability to trouble shoot and resolve issues.
• Multitasking: Ability to monitor multiple systems in a fast- paced environment
• Knowledge of parking codes and regulations
• Able to stand and or walk for extended periods.
• Decision making skills.
• Problem solving/critical thinking.
• Knowledge of Oceanfront area
• Must be able to work weekends and holidays.
• Must be able to work hours more than normally scheduled hours.
• Able to work well under pressure during peak summer hours.

Salary : $18