Parking Operations Manager

Description

Position Overview:

Oversee the parking enforcement program which includes the day-to-day operations, strategic planning, communication with stakeholders, and the performance of the on-street (meters, loading zones, residential areas, LBR), and off-street (garages and surface lots) resort areas. Ensures compliance with parking regulations, coordinates enforcement activities, assists with event management, and optimizes parking resources to promote safety, accessibility, and efficient use of public parking spaces. Promote organizational productivity and success by implementing highly effective training programs and management planning. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism.

Minimum Requirements

Associate’s degree or higher (or commensurate work experience)

Parking experience or certifications preferred

Essential Job Functions:

• Oversee the enforcement of parking regulations for both on-street and off-street parking operations.
• Oversee policies, procedures, and schedules to ensure effective parking enforcement operations.
• Monitors citations and enforcement activities to maintain compliance with legal standards and organizational goals.
• Collaborate with stakeholders to refine parking policies and address concerns.
• Knowledgeable of parking options, rules, and ordinances
• Addresses and resolves guest and employee concerns.
• Analyzes data related to parking usage, violations, and enforcement trends to improve operations.
• Implements and Track KPI performance in Operations.
• Responds to public inquiries, complaints, and appeals related to parking enforcement.
• Uses data-driven insights to enhance operational efficiency and improve parking compliance.
• Evaluates and recommends upgrades to parking enforcement technology.
• Develops and implements procedures to streamline parking operations, improve facility utilization, and maintain cleanliness and safety.
• Addresses employee concerns and maintains a positive, productive work environment.
• Oversee the training of staff on parking policies, daily duties, violation codes and creating citations.
• Prepares and analyzes activity reports for admin.
• Fleet Management – ensure vehicles are in good working order.
• Oversees bodycam and dashcam (Samsara) audits to ensure staff are providing great customer service, options and rates for customers
• Demonstrates professional communication skills with management, staff, vendors, and guests
• Delegates tasks to on-street/off-street managers.
• General knowledge of PARCS equipment in garage facilities.
• Maintain a basic understanding and the ability to troubleshoot Genetec LPR equipment and software, Samsara dashcams, and bodycams.
• • Create a positive work environment that boosts staff morale.
  • Delegate coordination of reoccurring training workshops for Operational staff
  • Manage incident and claim reporting and processing.
  • Ensure operations adhere to policies and procedures.
  • Manages operation memos and other operation documents.
  • Uses Microsoft Word, Excel, Access, and PowerPoint applications.
  • Uses Google Mail and Calendar applications.
  • Participation in Local and National Parking Organizations (PAV, IPMI)
  • Uses reporting platforms to research, analyze, and evaluate data.

  • Ensures safe, secure, and well-maintained facilities that meet environmental, health, and security standards.
  • Assist in the field with operations as needed for special events and busy weekends.
  • Promotes a positive image of the City of Virginia Beach
  • Attending all management meetings and work functions (i.e., teambuilding exercises, lunches, event)
   

Qualifications

Requirements:

• General knowledge of On-Street / Off-Street parking best practices.
• Strong leadership skills
• Team management
• General knowledge of vehicle maintenance
• Knowledge of parking codes and regulations
• Able to stand / walk for extended periods
• Decision making
• Problem solving/critical thinking
• Able to take initiative
• General knowledge of Oceanfront area
• General knowledge of Town Center area
• Highly motivated to succeed.
• Ability to work weekends and holidays
• Ability to work in excess of a normal work schedule
• Ability to work in all weather conditions
•  
• Highly proficient in Microsoft Office Suite
• Understands Google applications including G-Mail and Google Calendar
• Familiar with current parking technology
• Experienced with budgets
• Excellent Customer Service skills
• Time Management
• Multi-tasking
• Experienced with payroll
• Experienced with scheduling
• Detail oriented – Organizational skills
• Able to analyze and interpret data

Salary : $60,000 - $70,000