Answering Service Operator

PCMSI IS NOW HIRING FULL and PART TIME ALL SHIFTS

**Starting wage of $14.00/hr**

**Opportunity to earn $1/hr Shift Differential Pay for hours worked 3pm-7am**

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30 WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and Holiday availability

We are open 24/7/365

First Shift: 7am-3pm, 8am-4pm, 9am-5pm

Mid-Shift: 10am-6pm, 11am-7pm, 12pm-8pm, 1pm-9pm, 2pm-10pm

Second Shift: 3pm-11pm

Third Shift: 11pm-7am

Responsibilities Include:

- Answer incoming calls and assist callers with inquiries or directing calls to the appropriate department.
- Utilize multi-line phone systems to manage high call volumes efficiently.
- Demonstrate excellent phone etiquette and communication skills in all interactions.
- Perform data entry tasks accurately and efficiently.
- Assist with virtual front desk duties as needed, including greeting callers and managing online appointments.
- Utilize administrative experience to support office operations effectively.
- Demonstrate strong typing skills to input information quickly and accurately.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Physical Setting:

• Call center

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $14