Call Center Customer Service

PCMSI HIRING FULL and PART TIME FIRST & SECOND SHIFT, Erie PA

**Starting wage of $14.00/hr**

**Opportunity to earn $1/hr Shift Differential Pay for hours worked 3pm-7am**

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30 WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and Holiday availability

We are open 24/7/365

First Shift: 6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm

Mid-Shift: 10am-6pm, 11am-7pm, 12pm-8pm, 1pm-9pm, 2pm-10pm

Second Shift: 3pm-11pm

Responsibilities:

• Provide exceptional customer support by addressing inquiries and resolving issues via phone.
• Maintain accurate records through data entry and documentation of customer interactions.
• Utilize effective communication skills and phone etiquette to ensure a positive customer experience.
• Assist clients with product information and services.
• Demonstrate computer literacy by navigating software applications.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Split shift

Work Location: In person

Salary : $14