What are the responsibilities and job description for the Ecommerce Business Development Manager - Remote position at PCNA?
Who are we?
Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.
What we offer you
- Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
- Flexible scheduling
- 401k Matching
- Generous Paid Time Off and Holidays
- PCNA Cares Share Fund – donating to teammates in times of need
Why you will make it your career
- We invest heavily in modernization, operating more efficiently with cutting edge digital technology
- We value our employee’s contributions in a collaborative and inclusive work environment
- Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
- As the industry leader for environmental responsibility, sustainability is the key to every decision we make
Our Values
Delight Customers: Treat our customers the way you’d like to be treated.
Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
Think Team: Work together to get the job done. Be inclusive and collaborative.
Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.
Our Businesses
Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!
The Position
The eCommerce Business Development Manager works to identify and cultivate relationships to scale a book of business with emerging, high potential eCommerce / Omnichannel distributor partners. In this role, you will engage with targeted distributor partners to build and execute account strategies while also collaborating across all internal PCNA departments in order to deliver an exceptional customer experience for our distributor partners while generating profitable revenue growth at scale.
Key Responsibilities:
- Identify and cultivate relationships to scale a book of business of high potential eCommerce / Omnichannel distributor partners.
- Lead and/or champion new revenue-impact opportunities that drive sell-through of PCNA products through distributors’ eCommerce channels.
- Leverage data and analytics, as well as “voice of customer” insights, to identify opportunities to develop /execute customer-centric strategies that drive profitable revenue growth and increase market share.
- Develop and maintain customer profiles to help identify emerging, high potential eCommerce distributors
- Build structured “horizons-based” plans to help drive scale with emerging partners.
- Ensure integration and partnership with the field sales team to develop eCommerce capabilities and strategies as part of overall account plans.
- Identify and build relationships with eCommerce stakeholders at distributors with online and offline sales channels.
- Work with internal teams (eCommerce merchandising, marketing, sales, etc.) to build and execute cohesive and compelling merchandising, demand generation and operational excellence plans and ensure the delivery of defined KPIs with targeted distributors.
- Serve as a champion for your distributors with internal cross-functional teams; identifying pain points and a pathway to removing barriers for eCommerce customers.
- Provide regular updates on key initiatives and sales performance of key distributors to internal stakeholders.
- Serve as an organizational subject matter expert for eCommerce related strategy and operations.
- Meet / exceed team performance goals.
- Stay up-to-date with industry and ecommerce trends; generate new ideas and content to engage various audiences.
- Embody the PCNA core values and serve as a steward of organizational change to build and integrate eCommerce practices and processes across functions (marketing, sales, finance, IT, etc.)
Skills and Knowledge:
- Ability to combine long term vision with day-to-day operational management
- Strong understanding of sales processes and methodologies
- A keen working knowledge of eCommerce technologies and tactics
- Ability to effectively engage multiple departments
- Ability to motivate, inspire and drive a team to deliver executional excellence
- Solid communication skills and ability to build working relationships with cross-functional teams and stakeholders
- Proven ability to interact successfully with customers, management and internal support staff
Minimum Qualifications Required:
- Bachelor’s degree in Business, Marketing or related field preferred, equivalent experience considered
- 3 years’ of B2B e-Commerce or digital sales experience; B2B supplier / twostep distribution experience preferred
- A demonstratable track record of growing revenue
- Must have strategic problem-solving skills with a strong ability to multi-task, prioritize and execute
- Proven track record of working with multiple departments and leading cross-functional, high performance teams
Physical Requirements:
The work environment is consistent with what is expected in an office setting, with no extremes of temperature, sound or lighting expected. Vision, hearing, speech and use of hands are required. Occasional lifting or moving of up to 20 pounds may be required. In addition, the job entails:
- Frequent sitting at desk for long periods of time;
- Infrequent standing for long periods of time;
- Public speaking
- Occasional travel
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Together We Inspire Pride
We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.
**********************************************
PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.
