Inside Sales Representative

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

 Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

Job Summary: 

As an Inside Sales/Customer Service Representative at JournalBooks, you will be a valuable member of our team, providing exceptional customer service and support to our clients. Your creativity, problem-solving skills, and ability to think ahead will be crucial in understanding customer needs and offering innovative solutions. You will collaborate with various teams to ensure smooth order processing and timely project completion. This is a full-time position with opportunities for bonuses based on sales goals and personal achievements.

Key Responsibilities:

• Provide superior customer service by promptly responding to inquiries, offering product information and creative suggestions, and building strong relationships with customers and the outside sales team.
• Proactively anticipate customer needs and follow up in a timely and positive manner to ensure customer satisfaction.
• Collaborate with the creative sales team, order processing team, and production teams to ensure project feasibility, accurate pricing, and on-time delivery.
• Take incoming calls and assist customers with product information, pricing, shipping estimates, order updates, and tracking.
• Utilize the internal system (PACE) to provide estimates based on customer requirements and budget constraints.
• Set up virtual requests for the creative sales team and price the virtuals for customers.
• Make product recommendations and suggestions based on customer requirements and budget.
• Handle special accounts that require specific rules outside of the standard operation.
• Provide random samples from the sample department that meet customer needs.
• Redirect incoming calls to the appropriate person or department and assist other departments with inquiries as needed.
• Assist customers with the website and respond to inquiries via the website chat application.
• Perform basic data entry and prepare estimates using basic math skills and problem-solving.
• Maintain a creative mindset, stay organized, and remain highly motivated to exceed goals.
• Maintain a positive and professional attitude in all interactions.
• Occasionally collaborate with other departments as required.

Required Skills/Abilities:

• Excellent customer service and communication skills.
• Proactive and able to anticipate customer needs.
• Timely follow-up and strong relationship-building skills.
• Ability to handle phone calls, emails, and inquiries in a professional manner.
• Proficient in using the internal system (PACE) and comfortable with basic data entry.
• Creative thinker with strong organizational skills and self-motivation.
• Positive and professional attitude, even in high-pressure situations.
• Ability to sit or stand for long periods while handling phone calls and emails.
• Flexibility to collaborate with other departments on occasion.
• Experience or understanding of the printing industry is a plus.

Minimum Qualifications:

• Associate degree required; bachelor's degree preferred.
• Minimum of 2-3 years of previous sales or customer service experience required.
• Experience or understanding of the printing industry is a plus (not required).
• Comfortable with occasional travel for trade shows.

Working Hours:

• Full-time, hourly position.
• Monday-Friday, between 8:00 am and 5:00 pm.
• Overtime may be required on occasion to ensure excellent customer service.

If you are a motivated, creative individual who enjoys problem-solving and working in a fun and supportive environment, JournalBooks may be the perfect fit for you. Join our team and contribute to our mission of providing innovative custom journals and planners to meet the unique needs of our clients.

Together we inspire pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.  We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.