What are the responsibilities and job description for the Bilingual Healthcare Support Specialist position at PCP for Life?
About Us
Join our team at PCP For Life as a Bilingual Healthcare Support Specialist, where your role is crucial in providing compassionate and dedicated customer service in a healthcare facility. As a Bilingual Patient Care Coordinator, you'll specialize in supporting patients managing chronic medical conditions, making a positive impact on their health and overall well-being.
Responsibilities
- Greet and assist patients, schedule appointments, and manage records.
- Efficiently schedule appointments over the phone, optimizing patient satisfaction.
- Conduct thorough assessments, educate patients on self-management, and coordinate care team communication.
- Monitor patient progress, intervene when needed to make a positive impact on their health and overall well-being, and assist in navigating the healthcare system.
- Document interactions accurately and in a timely manner.
Skills.
- Professional and courteous communication with patients and team members.
- Excellent telephone skills with attention to detail.
- Proficient in computer and office equipment operation including a copier and fax machine.
- Experience with Microsoft Office, electronic medical records, and scheduling software.
- Effective verbal and written communication, customer relations, multi-tasking and organizational skills along with working with diverse populations, often in stressful fast-paced environments.
Job Requirements
MUST HAVES
- Certified Medical Assistant
- Bilingual in English and Spanish.
- High School Diploma or equivalent.
- Own transportation and ability to travel to nearby PCP For Life locations.
- Availability to work at least one weekend day.
- 80% phone communication with patients.
- Strong customer service skills.
PREFERRED:
- Healthcare experience (preferred but not mandatory).
- Knowledge of eClinicalworks EMR (a plus).
Employee Benefits
- Free office visits for immediate family
- Health, Vision, and Dental Insurance
- 401K Match
- PTO, Vacation time, and Holiday Pay for major holidays.
- Hybrid Work Environment.
Salary: $14.00 - $16.00 per hour
Location: Houston 77093 (Hybrid Work Environment)
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Education:
- High school or equivalent (Preferred)
Language:
- Spanish (Required)
License/Certification:
- Certified Medical Assistant (Required)
Ability to Commute:
- Houston, TX 77093 (Required)
Ability to Relocate:
- Houston, TX 77093: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
