Fulfillment & Logistics Manager

Overview:

We are seeking a highly organized and proactive Fulfillment & Logistics Manager to oversee the end-to-end movement and management of inventory across multiple channels. This role is responsible for coordinating inbound international shipments, monitoring inventory across various locations, and ensuring the smooth and cost-effective flow of goods from supplier to customer. The ideal candidate will be hands-on, analytical, and experienced in working with global freight, 3PLs, and cross-functional teams.

Key Responsibilities:

Inbound Freight & Supplier Coordination:

• Manage and coordinate inbound shipments from international suppliers via ocean freight and air, ensuring timely delivery and accurate documentation.
• Liaise with freight forwarders and customs brokers, comparing quotes to secure the best shipping rates and transit times.
• Maintain a strong understanding of Incoterms, customs clearance requirements, and duties/tariffs.

Inventory Management:

• Monitor and manage inventory across all warehouse locations, including 3PL partners, Amazon FBA, and internal micro-warehouses.
• Track and reconcile inventory discrepancies across systems and partners.
• Ensure accurate inventory reporting and maintain real-time visibility of stock levels company-wide.
• Regularly audit and review inventory practices at all locations to uphold operational accuracy and efficiency.

Fulfillment Operations:

• Oversee fulfillment flows across different sales channels, ensuring on-time and accurate order dispatching.
• Collaborate with 3PL providers and internal teams to optimize packaging, shipping methods, and order processing workflows.
• Manage reverse logistics, claims, and resolution for damaged or lost shipments.

Strategic Purchasing & Controller Collaboration:

• Analyze historical sales data and current inventory levels to generate buying recommendations.
• Work closely with the Controller to forecast demand and plan inventory replenishments that align with budget and cash flow goals.
• Assist in preparing cost analysis, landed cost calculations, and shipping forecasts to support purchasing decisions.

Process Improvement & Partner Management:

• Continuously evaluate performance and pricing of freight forwarders, 3PL partners, and carriers like FedEx and UPS.
• Identify process gaps and implement improvements to increase speed, accuracy, and cost-efficiency across the supply chain.
• Build and maintain strong relationships with vendors and logistics partners to support growth and operational excellence.

Qualifications:

• 3–5 years of experience in logistics, fulfillment, or supply chain operations (e-commerce or consumer goods preferred).
• Strong knowledge of international freight (ocean & air), customs clearance, and DDP/DDU shipments.
• Experience working with 3PLs, Amazon FBA, and inventory management systems (NetSuite a plus).
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Strong communication and cross-functional collaboration skills.

Bonus Skills:

• Familiarity with NetSuite, Flexport, or similar logistics and ERP platforms.
• Prior experience implementing process improvements across logistics or fulfillment operations.
• Knowledge of Amazon logistics, packaging requirements, and shipment creation tools.

Why Join Us: You’ll be part of a fast-growing brand with a focus on innovation, quality, and exceptional customer experience. This is a key role with high visibility and the opportunity to shape how inventory and logistics are managed across the company.