What are the responsibilities and job description for the General Manager position at PCRK Group?
Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!
At the PCRK Group , we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.
Responsibilities :
- Understand, believe in, and uphold PCRK Group and Massage Envy's Mission, Vision and Values
- Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
- Monitor staffing levels across all departments and to ensure all positions are staffed appropriately.
- Coach, develop, and retrain under performers in sales and service expectations
- Ensure all licensure, training, and documentation in accordance with state / federal / franchisor / company regulations are current
- Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
- Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
- Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
- Promotes and implements new products, services, and initiatives
- Responsible for location's payroll entry and inventory management
- Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
- Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
Don't miss this Opportunity to manage a team that is part of the #1 Massage / Skincare Provider in the industry!
Requirements
Benefits
Location : Sterling- 22000 Dulles Retail Plaza Suite 162, Sterling, VA 20166
ROP : $50,000 - $60,000 Annually DOE Quarterly bonus potential
Salary : $50,000 - $60,000
