What are the responsibilities and job description for the Team Lead and Operations Coordinator position at PCRK Group?
We are excited to announce a career opportunity like no other at PCRK Group. As a Team Lead and Operations Coordinator, you will play a key role in leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals.
Your primary responsibility will be to ensure your location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements).
You will also monitor staffing levels across all departments and to ensure all positions are staffed appropriately.
In addition, you will coach, develop, and retrain under performers in sales and service expectations.
The ideal candidate will have strong analytical, leadership, and communications skills, including a comprehensive understanding of Profit & Loss statements, proficiency in Microsoft Word, Excel, PowerPoint, and strong communication and people skills.
Key Responsibilities:
- Understand, believe in, and uphold PCRK Group and Massage Envy's Mission, Vision and Values
- Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
- Monitor staffing levels across all departments and to ensure all positions are staffed appropriately
- Coach, develop, and retrain under performers in sales and service expectations
- Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
- Continuously train team on soft skills, business acumen, and metrics to strive for professional development
- Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
- Promotes and implements new products, services, and initiatives
- Responsible for location's payroll entry and inventory management
- Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
- Host monthly Performance Coaching Plans and partner with Area Director to address performance concerns and celebrate performance wins
This is an excellent opportunity to grow professionally and make a meaningful contribution to the success of PCRK Group.
