What are the responsibilities and job description for the Bilingual Customer Service Representative - Contact Center position at PCs for People?
Job Description
Job Description
Description : About the Role
This position provides customer service support for our PCs for People customers. The primary responsibility of the Customer Service Representative is to provide customer service support in English and Spanish to customers through phone, email, and chat in a contact center setting. It is important to be courteous, polite, and helpful to customers.
This is a full-time, in person position . The schedule will be 10am-6pm Monday through Friday.
Key Role Responsibilities
- Answer customer inquiries primarily through inbound phone calls, assisting with any questions following established policies and procedures
- Answer customer inquiries through email or chat as needed
- Common inquiry types include but are not limited to :
Account and order creation
Requirements :
Required Qualifications
Benefits
We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and PTO.
Equal Employer Opportunity.
