What are the responsibilities and job description for the Customer Service Representative - Retail position at PCs for People?
Job Description
Job Description
Description : Position Hours
9 : 45AM - 5 : 45PM Monday - Friday
About the Role
We are seeking a dedicated and enthusiastic Retail Customer Service Representative to join our dynamic team. As the primary point of contact for customers, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality service to enhance the overall customer experience and drive sales.
Key Responsibilities :
- Greet and welcome customers with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the store
- Handle phone calls and emails with impeccable customer service
- Process and approve online orders
- Actively listen to customers' inquiries, concerns, and feedback, providing accurate and helpful information about products, promotions, and policies
- Assist customers in establishing accounts and locating products within the store, suggesting suitable alternatives, and explaining product features and benefits
- Process customer transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting customer eligibility
- Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the customer
- Maintain an organized and visually appealing store environment by arranging merchandise, restocking shelves, and ensuring product displays are attractive and well-maintained
- Address and resolve customer complaints or issues professionally, escalating to management when necessary to ensure customer satisfaction
- Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers
- Collaborate with team members to achieve store goals and maintain a positive work environment
- Assist in inventory management by conducting regular stock checks and reporting discrepancies to management
- Participate in training sessions and workshops to enhance customer service skills and stay informed about new products and services
- Support team activities such as preparing and registering customers for events, coordinating pickups and deliveries, and supporting partnerships
Requirements : Requirements :
Desired Skills / Qualifications
Benefits
We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and PTO.
Equal Employer Opportunity.
