Tier II Technical Support

PCS operates a fun, fast-paced environment that provides fully managed IT service, vCIO service, and helpdesk services for our clients. Our culture thrives on finding solutions and going above and beyond to help our clients with any issues they experience related to technology.

As part of our team, you will work with and be exposed to numerous clients in multiple industries as well as in various software applications. Our culture thrives on finding solutions and going above and beyond to help our clients with any issues they experience related to technology. We take an active role in understanding our client’s needs and work to ensure our technology supports each client’s business goals.

Our goal and your goal as a PCS team member is to understand our client’s needs and surpass their expectations.

MSP Experienced IT Engineers and Technicians: Tier II - Newark, DE

If you are looking for a challenging position with a dynamic MSP IT provider with the opportunity to grow, we may have a position for you!

We are looking for Senior IT Consultants that are solid team players and have a passion to deliver outstanding customer service.

If you have many of the following skills or experiences listed, you could be a good fit to join our rapidly growing team!

• MSP experience
• IT Customer service experience
• Microsoft 365 administration
• Microsoft 365 Azure experience
• SharePoint / SharePoint online experience
• Windows Server (2016-2022) experience
• Windows Server (2016-2022) certifications
• Other Microsoft Certifications
• Cisco experience or certifications
• SonicWall experience
• Fortinet experience
• Switching and Routing
• VMWare
• HyperV

Our culture and passion for outstanding customer service drives our growth. The following soft skills are required to succeed in our company:

• Attention to detail
• Excellent communication skills
• Detailed documentation skills
• Thrives on challenges
• Always goes above and beyond to ensure clients are happy
• Believes in leading by example
• Takes extreme pride in personal accomplishment

We are a fast-growing Managed Service Provider (MSP) based out of Moorestown NJ with a local office in Newark, DE. The team approach and a positive workforce environment are important parts of our culture. If you have excellent customer skills, server skills, network skills, and are a true team player… we want to talk to you about your opportunities.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Overtime pay

Schedule:

• 8 hour shift

Experience:

• Help desk: 5 years (Required)

Work Location: In person

Salary : $65,000 - $95,000