End User Support Intern

Description

Company Overview

PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts. 

At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision. Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success.  

To learn more, visit https://www.pcsretirement.com/

Job Summary

Established and growing organization in the financial services industry is looking to add an End User Support Intern to their team. The ideal candidate for this position will have excellent problem-solving, communication and interpersonal skills.

An individual capable of working independently and able to manage the issues of a growing user base. The individual will be responsible for supporting all members of the organization whether they are in office or remote. The internship will begin early May and go through the end of August.

Job Responsibilities

• Daily support of Windows end-user computing environment, including deploying / refreshing PCs and related peripheral components and supporting all approved application software
• Serve as the first point of contact for customers seeking technical assistance.
• Research and resolve incidents and problems or escalating them, as necessary. 
• Perform remote troubleshooting utilizing tools, knowledgebase, and experience, then guiding the client through the process of resolving their incident or problem
• Identify trends as part of problem management and continuous process improvement and recommend the necessary   preventative measures and/or changes to procedures.
• Maintain patching, endpoint protection and other related infrastructure functions.

Requirements

• Windows Desktop Operating Systems
• Active Directory
• Office 365
• 8x8 or similar telephony platform
• Intune Mobile Device Management
• Cisco VPN Remote Access 

Remote Work Information

For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations before applying.

Compensation Information

The average salary for this position is expected to be $20/hr however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We do not anticipate candidates to be paid at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc. For more information, please visit pcsretirement.com/careers

Additional Information

As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Salary : $20