Business Analyst (Salesforce CRM)

Job Description

Job Description

Title : Business Analyst (Salesforce CRM)

Location : Sanjose, CA (Hybrid)

Duration : Long Term

Experience :

Minimum of 5-6 years of experience as a Business Analyst, with a strong focus on

Salesforce CRM.

Proven experience in understanding Lead-to-Opportunity management processes,

Managed packages, Analytics & Reporting.

Key Responsibilities :

Conduct discovery meetings with stakeholders to identify business needs and project

requirements.

Gather, document, and analyze requirements, translating them into clear and detailed

Business Requirement Documents (BRDs).

Develop and document user stories, ensuring alignment with business objectives.

Create comprehensive test plans to ensure all project requirements are met.

Facilitate cross-functional collaboration between stakeholders, developers, and project

teams.

Maintain thorough project documentation, including requirements, design specs, and

testing outcomes.

Lead User Acceptance Testing (UAT) processes to ensure alignment with business

needs and project success.

Provide post-implementation support during the go-live phase to ensure a smooth

transition.

Skills :

Strong understanding of Salesforce CRM, reporting & analytics, and data integration

processes.

Proficiency in tools such as Snowflake, SQL, and JIRA for effective data analysis,

tracking, and project management.

Excellent communication, presentation, and interpersonal skills, with the ability to

effectively communicate with both technical and non-technical stakeholders