IT Support Technician

PCSI is looking for an IT Support Technician to join our corporate IT team! Our IT Support Technicians act as the first line of support for end user and track user needs through an internal ticket system. They are responsible for troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves ordering products from vendors, maintaining inventory and documentation, and assisting with other IT projects as needed.

PCSI's corporate office and other work sites operate in a Windows environment and use Microsoft cloud-based services, so IT Support Technicians will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other devices.

This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm.

Benefits Include:

• Annual bonus of up to 6%.
• 21 days of PTO per year, in addition to all federal holidays.
• Medical, dental, vision, short-term disability, and long-term disability coverage: employee-only tier offered at no cost to the employee.
• 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll do as an IT Support Technician:

• Help desk support for end user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
• Responsible for configuring, deploying, and patching user workstations in a Windows environment.
• Manage Microsoft cloud-based services including user accounts, Exchange Online, SharePoint Online, Microsoft Teams, and Intune / Endpoint Manager.
• Maintain IT asset and inventory records.
• Provide end user support using a variety of methods including, in-person, phone, email, instant messaging, and remote support tools.
• Respond to incidents and requests through the IT service desk.
• Create, maintain, and influence IT standard operating procedures and policies.
• Provide computer orientation to new staff.
• Work with vendors to order products and resolve complex technical problems.
• All other duties as assigned.

What You'll Need:

• High school diploma or GED required.
• Bachelor’s degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience.
• Two years of IT experience is preferred.

Knowledge, Skills, and Abilities: 

• Advanced proficiency in Windows operating systems and Microsoft Office applications required.
• Intermediate proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune / Endpoint Manager desired.
• Basic proficiency in Windows Server operating systems and services including Active Directory, DNS, and DHCP required.
• Basic proficiency in TCP/IP networking required.
• Experience with remote support solutions.
• Experience using a service desk solution.

Other Requirements:

• Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds.
• Ability to pass criminal and financial background checks.
• Occasional travel may be required, up to 5%.

Equal Opportunity Employment

PCSI is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.