Customer Service Representative

Join our dynamic team as a Full Time Customer Service Representative at PDM Distribution in Boone, IA! As the first point of contact for our valued customers, you'll immerse yourself in a fast-paced, customer-centric environment where no two days are the same. Your problem-solving skills and innovative thinking will shine as you assist customers with their inquiries, providing top-notch service with a smile. Whether it's handling inquiries over the phone, assisting with orders, or resolving issues, you'll be at the forefront of our commitment to excellence in customer service. Excitement awaits as you tackle challenges head-on, showcase your passion for helping others, and be part of a fun and energetic team that values your contributions.

Get ready to be rewarded with a competitive pay of $17/hr or more based on experience. Seize this opportunity to make a difference in the lives of our customers and grow with us at PDM Distribution! You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Benefits effective the 1st of the following month of hire.. Are you ready to embark on a rewarding career journey with us? Apply now!

PDM is a value added solutions driven company that provides packaging, warehousing and transportation services to some of North America's leading companies. We are entrepreneurial and fully capitalized. At PDM we provide an extensive range of goods and services. These services range from turnkey distribution solutions to precision food grade manufacturing and fulfillment. Our warehousing and distribution services provide seamless vertical integration solutions. Our location at the crossroads of the United States provides outstanding logistical advantages and ensures our customers quick turnaround, cost savings and the ability to focus on their product production and core competencies.

As a Customer Service Representative at PDM Distribution in Boone, IA, you will play a vital role in our business-to-business operations. Your days will be filled with excitement as you efficiently process orders, meticulously track them from initiation to delivery, and engage with customers through both phone calls and emails. Your knack for customer service will shine as you build strong relationships with our clients, ensuring their needs are met with professionalism and a touch of innovation. Join our forward-thinking team where every interaction is an opportunity to showcase your problem-solving skills and commitment to excellence in customer service.

Embark on this thrilling journey with us and be part of a company culture that values your contributions and fosters growth and success.

To thrive as a Customer Service Representative at PDM Distribution in Boone, IA, you must possess a unique blend of skills and qualifications. Previous experience in customer service is essential, coupled with proficiency in Microsoft Office Programs such as Outlook, Excel, and Word. Familiarity with Inventory Software is advantageous, allowing you to navigate tasks with ease. Your ability to build rapport with clients will set you apart, along with your exceptional communication skills that ensure clarity and understanding in every interaction. A team player mindset is crucial as you collaborate effectively with colleagues, demonstrating your deadline-driven and detail-oriented approach to tasks.

Bring your skills to the forefront in this exciting role where your expertise will be valued and further developed within our innovative and customer-centric environment.

Knowledge and skills required for the position are:

• Previous experience in customer service
• Experience with Microsoft Office Programs (Outlook, Excel & Word)
• Familiarity with Inventory Software helpful
• Ability to build rapport with clients
• Strong communication skills
• Work well with others
• Deadline and detail-oriented

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!