Assistant General Manager

Assistant General Manager

We are seeking an experienced Assistant General Manager to join our team at PDQ Door Company in Hampden, ME.

PDQ Door Company is Maine's leading provider of garage doors, dock equipment, and automatic pedestrian doors. With branches across the state, we offer superior service to our customers.

Key Responsibilities

• Team Management:
• Supervise and lead a team of technicians and administrative staff.
• Assign tasks, schedule work shifts, and ensure adequate staffing levels.
• Provide training, coaching, and mentorship to enhance team members' skills and performance.
• Conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations:
• Coordinate service calls and dispatch technicians to customer locations.
• Ensure timely and quality completion of service/repair jobs.
• Monitor inventory levels of parts and supplies to maintain adequate stock levels.
• Implement and enforce safety protocols to ensure a safe working environment for employees and customers.
• Customer Relations:
• Build and maintain strong relationships with customers to understand their needs and expectations.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Seek feedback from customers to continuously improve service quality and customer satisfaction.
• Sales and Marketing:
• Develop and implement strategies to attract new customers and retain existing ones.
• Collaborate with the marketing team to create promotional materials and campaigns.
• Identify opportunities for upselling additional products or services to customers.
• Quoting, selling, site checking, and other essential sales responsibilities.
• Financial Management:
• Prepare and manage the budget for the service location.
• Monitor financial performance against targets and implement corrective actions as needed.
• Identify cost-saving opportunities and optimize operational efficiency to maximize profitability.
• Quality Assurance:
• Establish and enforce quality standards for service delivery.
• Conduct regular inspections and audits to ensure compliance with company policies and industry regulations.
• Implement continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Proven experience in a managerial role, preferably in the garage door service or skilled trade industry.
• Valid driver's license and clean driving record.

Preferred Qualifications

• Technical knowledge of garage door systems and repair techniques.
• General construction knowledge and/or experience.

Skills

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Proficiency in computer applications and software relevant to service management.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Work Conditions

• Climate-controlled office environment with continual sitting and use of computer.
• Regular bending, lifting up to 50 lbs, etc. while assisting with operations.
• Exposure to weather and temperature elements when performing jobsite support.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance with multiple plan options.
• Short- and Long-Term Disability.
• Employer-paid Life Insurance with buy-up options.
• Accident Care.
• Hospital Indemnity.
• 401(k) with Employer Match.
• EAP – Employee Assistance Program.
• Generous Paid Time Off (PTO).
• Paid Holidays.
• Team Member Recognition & Reward Programs.

Core Values

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally.

PDQ Door Company is an EOE Equal Opportunity Employer.