What are the responsibilities and job description for the Senior Operations Manager position at PDQ Door?
About Us
PDQ Door Company is Maine's leading provider for garage doors, dock equipment, automatic pedestrian doors, and more. With branches in various locations across the state, we are able to provide superior service to our customers.
Job Overview
We have an immediate need for a seasoned Assistant General Manager to join our team at one of our locations. As a key member of our operations team, you will play a vital role in ensuring efficient and effective service delivery.
Key Responsibilities
- Team Management: Supervise and lead a team of technicians and administrative staff, assigning tasks, scheduling work shifts, and ensuring adequate staffing levels.
- Service Operations: Coordinate service calls and dispatch technicians to customer locations, ensuring timely and quality completion of service/repair jobs.
- Customer Relations: Build and maintain strong relationships with customers, addressing inquiries, concerns, and complaints promptly and professionally.
- Sales & Marketing: Develop and implement strategies to attract new customers and retain existing ones, collaborating with the marketing team to create promotional materials and campaigns.
- Financial Management: Prepare and manage the budget for the service location, monitoring financial performance against targets and implementing corrective actions as needed.
