What are the responsibilities and job description for the Service Delivery Director position at PDQ Door?
About PDQ Door Company
PDQ Door Company is committed to providing exceptional service to our customers, driven by our core values of Teamwork, Grit, Sincerity, and Development.
Job Summary
We are seeking a highly experienced Assistant General Manager to join our team, who can drive growth and profitability through technical expertise, leadership skills, and business acumen.
Main Responsibilities
- Team Performance: Lead and motivate a diverse team of technicians and administrative staff, fostering a collaborative environment that enhances team members' skills and performance.
- Service Delivery: Ensure timely and quality completion of service/repair jobs, maintaining high standards of customer satisfaction.
- Customer Satisfaction: Develop and maintain strong relationships with customers, addressing their needs and expectations, and seeking feedback to continuously improve service quality.
- Sales and Growth: Drive sales and growth through the development of strategies to attract new customers and retain existing ones, identifying opportunities for upselling additional products or services.
- Financial Management: Prepare and manage the budget for the service location, monitoring financial performance against targets and implementing corrective actions as needed.
