General Manager

Come join our Team and open the door to an amazing career at PDQ Door Company! We have an immediate need for a General Manager to join the team at our Waterville, ME location.

PDQ Door Company is Maine's leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine.

Summary & Duties

The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include the following:

• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
• Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
• Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
• Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
• Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Proven experience in a managerial role, preferably in the garage door service industry.
• Technical knowledge of garage door systems and repair techniques is preferred.
• Valid driver's license and clean driving record.

Skills

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Proficiency in computer applications and software relevant to service management.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Work Conditions

• Climate-controlled office environment with continual sitting & use of computer.
• Regular bending, lifting, etc. while assisting with operations.
• Exposure to weather and temperature elements when performing jobsite support.

Benefits

We are proud to offer a robust benefits package to our Team Members including:

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• EAP – Employee Assistance Program
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team Member Recognition & Reward Programs

Core Values

At PDQ Door Company we base our actions on the following core values and request the same from all Team Members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.

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