What are the responsibilities and job description for the Customer Sales and Support Rep position at PDR/Orchestrate LLC?
Customer Support Representative
Overview:
Join our team at PDR/Orchestrate, LLC as a Customer Support Representative. We are a leading dental manufacturing and marketing company dedicated to providing exceptional products and services to our customers. As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Responsibilities:
- Provide outstanding customer support via various channels such as phone, email, and chat
- Analyze customer inquiries and issues to provide accurate and timely solutions
- Conduct outbound calling to follow up on customer orders and resolve any concerns
- Perform data entry tasks accurately and efficiently to update customer information
- Upsell products and services to customers based on their needs and preferences
- Communicate effectively with customers to address questions, concerns, and feedback
- Ability to be a self-starter as well as being able to work independently or in a team setting
Experience:
- Proven experience in a customer support or sales role
- Strong communication skills with the ability to interact professionally with customers
- Excellent problem-solving abilities to resolve customer issues efficiently
- Proficiency in data entry, other computer skills are a plus
At PDR/Orchestrate, LLC we offer a dynamic work environment where your contributions are valued. Join us in our mission to deliver exceptional customer service in the dental industry. If you are passionate about customer support and enjoy working in a fast-paced setting, we would love to hear from you.
PDR/Orchestrate, LLC is an equal opportunity employer committed to diversity in the workplace.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Ardmore, OK 73401 (Required)
Ability to Relocate:
- Ardmore, OK 73401: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $16
