Customer Service Representative

We are a third party administration company looking for a customer service representative to join our team. This role would be suitable for an experienced customer service representative that has previously worked in a remote, fast-paced call center environment with a background in one of following: vehicle parts retail, vehicle mechanical repairs or inspections, vehicle service contract claims, auto insurance claims, or GAP claims.

As a customer service representative, you will:

• Answer, research, and resolve internal and external inquiries via phone, e-mail, or fax
• Monitor various inboxes to ensure that all documents are processed within our established deadlines
• Provide callers with product knowledge and guidance as required
• Calmly de-escalate upset callers and resolve complex matters
• Note and update systems for all calls and correspondence
• Support other departments, as assigned
• Shifts offered are: Monday – Friday from 8:00am to 5:00pm or 8:30am to 5:30pm Pacific Standard Time

The successful candidate will have:

• Strong grammar, communication skills, and the ability to work well under pressure
• A warm, approachable manner with passion for customer service
• One year of customer service experience in a remote/fast-paced call center environment
• Experience in one of following: vehicle parts retail, vehicle mechanical repairs or inspections, vehicle service contract/auto insurance/GAP claims
• Experience using MS Outlook, MS Excel, Zoom, and Slack
• High school diploma or GED
• Have or acquire High Speed Cable Internet (Connect via Ethernet, not Wi-Fi)
• Bilingual and able to read, write and speak Spanish proficiently is preferred but not required

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Location:

• Nevada (Required)

Work Location: Remote

Salary : $17 - $19